Turn SAP support deadlines into a practical operating plan
Use the NetWeaver, BW, EP and PI planning matrix to prioritise upgrade, migration and support actions across long-running SAP estates.
Read the SAP support planning guidechallenges ___we help you overcome.
Managing ERP and cloud platforms with fragmented support creates risk, inefficiency, and cost overruns. Whether you’re running SAP on AWS, Oracle on OCI, or a hybrid estate — these are the operational challenges that hold organisations back.
Multiple disconnected support vendors
ERP, cloud infrastructure, and data platforms are each managed by different providers — creating duplication, finger-pointing, and gaps in accountability when issues arise.
Reactive support with no continuous improvement
Traditional managed services fix what breaks but never evolve the platform. Systems stagnate, technical debt accumulates, and innovation stalls.
No unified visibility across platforms
Without centralised monitoring and reporting, teams cannot see the full picture of system health, cost, or compliance across ERP and cloud environments.
Inflexible contracts from large-scale MSPs
Enterprise outsourcers lock clients into rigid, expensive agreements that are misaligned with transformation goals and slow to adapt to changing business needs.
SAP BASIS, Oracle DBA and cloud skills managed separately
Application-aware support and infrastructure support operate in silos, leading to slower resolution times and missed optimisation opportunities.
Rising operational costs with diminishing returns
Without FinOps discipline and continuous rightsizing, cloud and ERP run-costs drift upwards while service quality remains flat.
These challenges compound over time. What starts as manageable complexity quickly becomes a drag on innovation, an escalating cost centre, and a barrier to the agility your business needs. Cloudwrxs Unified Managed Services resolves these issues by bringing ERP, cloud, and data platform support under one accountable partner.
why cloudwrxs ___for managed services.
We combine application-aware engineers — SAP BASIS administrators, Oracle DBAs, cloud architects — with AIOps-driven operations to deliver a managed service that sees the full picture. No silos, no finger-pointing, no stagnation.
Single Partner, Unified Operations
One accountable partner across ERP, cloud, and data platforms — eliminating the overhead and risk of managing multiple disconnected vendors.
Application-Aware Cloud Engineers
Our engineers are trained across both application (SAP BASIS, Oracle DBA) and infrastructure (AWS, Azure, OCI) disciplines — so they see the entire stack, not just one layer.
AIOps-Driven Monitoring
Machine learning and data science tooling provides real-time understanding of issues — including new, unforeseen problems for which rules have not been crafted yet.
Continuous Optimisation, Not Just Support
We do more than run, maintain, and support. Our objective is to manage, operate, and continually optimise your infrastructure to add business value and improve quality.
Built-In FinOps & Cost Governance
Ongoing cost visibility, rightsizing, reserved instance strategy, and savings identification to ensure financial sustainability across your cloud and ERP estate.
Proven Governance Framework
Bi-monthly director reviews, monthly performance meetings, and weekly service status calls ensure transparency, accountability, and continuous feedback at every level.
Cloudwrxs took over our SAP and cloud support from two separate providers and consolidated everything under one team. Response times improved immediately, and for the first time we have a single dashboard showing the health of our entire estate. The monthly governance meetings give us visibility we never had before.
our approach ___to managed services.
From initial analysis and framework design through to operational hardening and continuous improvement — we follow a structured approach that builds a managed service tailored to your platforms, your priorities, and your pace.
Detailed Analysis & Assessment
We analyse your existing managed service landscape, review KPIs, assess performance against benchmarks, and identify gaps in coverage, tooling, and process.
Framework Design & Governance Setup
We design a tailored managed service framework combining industry best practices, AWS Well-Architected principles, and SAP BASIS maintenance standards — with clear governance at every level.
Build & Transition
We implement the new operating model, deploy application-aware engineers, integrate with your service desk and escalation workflows, and begin operational delivery.
Platform Modernisation & Optimisation
Once stable, we drive SAP landscape modernisation, further configuration of migrated workloads, non-functional testing, and continuous performance improvement.
Operational Hardening
We establish SAP and security standard operating procedures, implement finance guardrails and AWS service guardrails, and embed runbook automation into daily operations.
Continuous Improvement & Advisory
Monthly scorecards, real-time dashboards, and strategic advisory ensure your managed service evolves with your business — not just maintains the status quo.
who this ___is for....
Unified Managed Services is designed for organisations that need consistent, expert support across their most critical platforms — without the rigidity, cost, and misalignment of traditional enterprise outsourcing.
CIOs Managing Multiple Support Vendors
Leaders tired of coordinating between disconnected ERP, cloud, and data support providers — seeking one trusted partner with unified accountability.
Programme Leaders Stabilising Transformations
Teams in the midst of multi-platform transformations who need operational stability and expert support while change is underway.
Lean IT Teams Needing Scale
Organisations with small internal teams who need access to SAP BASIS, cloud infrastructure, and database expertise without hiring full-time specialists.
Enterprises Seeking Advisory + Operational Support
Businesses that want more than break-fix — they want a partner who provides strategic guidance alongside day-to-day platform management.
ERP on Cloud Customers
Organisations running ERP workloads on cloud infrastructure who need application-aware support that understands both the ERP layer and the underlying platform.
outcomes ___and benefits.
One Partner for All Critical Platforms
Consolidated support across SAP, cloud infrastructure, and data platforms eliminates vendor duplication and delivers clear, single-point accountability.
Lower Cost Than Siloed Managed Services
By unifying operations under one engagement, clients typically reduce managed service overhead while improving service quality and coverage.
Faster Issue Resolution
Application-aware engineers with full-stack visibility resolve incidents faster — with Advanced SLA response times from 15 minutes for P1 and Premium options available for 24×6 coverage.
Continuous Innovation, Not Just Maintenance
Platform modernisation, performance optimisation, and strategic advisory are built into the service — ensuring your systems improve over time, not just survive.
Full Visibility and Governance
Real-time dashboards, monthly scorecards, and structured governance meetings at director, manager, and delivery levels provide complete transparency.
Control Without Compromise
Retain architectural control and budget discipline while benefiting from enterprise-grade managed services — no lock-in, full visibility, and advisory support on your terms.
A Cloudwrxs Unified Managed Service delivers measurable operational and financial improvements from day one — while positioning your platforms for continuous evolution rather than managed decline.